Smart route is a route that consists of split tickets. Smart routes are marked with an icon on our Kupi.com website.
When you are searching for a ticket on a non-standard route that involves transfers on the way, websites can offer you only those flights that can be issued in one ticket. As a rule, these are flights of the same airline with compatible fares.
Suggested routes are not always possible. We have created smart routes so that you don’t think over the points of transfer yourself and don’t issue segments of the route with separate orders, combining flights by transfer time, calculating the time to get and re-check luggage, to check-in and passport and visa control.
Smart search system on Kupi.com will offer you smart routes consisting of split tickets from different airlines at minimum fares. One order may contain the cheapest tickets of carriers of different levels - from low-cost airlines to premium.
— They are much more profitable than orders with single tickets.
— You can have time to see a new city between flights by traveling with a smart transfer.
On the search page, you can enable the filter by transfer points and select one where you haven't been.
— We guarantee a refund of your flight expenses if you miss your next flight due to the airline's fault.
If one of the flights was canceled or delayed, please contact us and we will cover the cost of the missed part of the route. Please note that we do not refund your expenses if you purchased your tickets for the next flight yourself when the connection was disrupted due to the airline's fault, or if you exchanged tickets not through our service.
— During the transfer, you will need to check in for the next flight and, in some cases, get and re-check your luggage.
Think ahead how long it will take you to transfer (for example, depending on whether you plan to fly with luggage). At the airport of the first departure, specify the possibility of check-in to the final destination and your actions during the transfer.
— Visa countries require a transit visa.
If you are in doubt about the availability of the necessary documents, please contact the consulate of the country where you are going to transfer before purchasing tickets.
— Each smart route ticket can have its own refund and exchange conditions.
Some tickets in smart route may be non-refundable, and for others you should pay airline's penalty for cancellation. Each ticket has its own penalty.